Warranty

Also included in Terms of Sale.
  1. The Product comes with guarantees that cannot be excluded under the Australian Consumer Law.
  2. In addition to the Customer’s rights under the Australian Consumer Law, the Product comes with a Manufacturer Warranty in relation to a Product that does not comply with law or that fails due to a manufacturing defect (Defects).
  3. The Supplier only passes on the Manufacturer Warranty and provides no additional warranty.
  4. The Manufacturer Warranty only covers Defects and provides no protection against normal wear and tear. Refer to Manufacturer’s documents.
  5. If the Customer notifies the Supplier of any Defects during the relevant Warranty Period (Warranty Claim), the Supplier will inspect the Defect and, subject to the Customer’s compliance with clause 3.6, the Supplier will (at its election):
    1. repair the Defects;
    2. replace the Product; or
    3. refund the Price paid in respect of the relevant Product.
  6. The Customer acknowledges and agrees that in order to make a Warranty Claim in accordance with clause 3.5, the Customer must:
    1. keep the Product secure and in good condition, and in accordance with the Product instructions/manual.
    2. if the Customer has not engaged the Supplier for installation, warrant that it has installed the Product in accordance with the Product instructions/manual.
    3. not, and will procure that any other person will not, damage or destroy the Product;
    4. not, and will not engage anyone other than the Supplier to, repair, improve, change, or otherwise deal with the Product; and
    5. ensure that the Supplier has access to the Customer’s Site, and all other facilities and resources necessary to inspect, un-install, repair, and retrieve the Product as required.
  7. If the Customer has failed to comply with clause 3.6 the Supplier may charge a fee to address any Warranty Claim.